Responsible gambling

We want every player to enjoy safe, entertaining play. Gambling should be a fun form of leisure, not a source of stress or harm. If you ever feel your play is getting out of balance, you’re not alone — there are practical steps you can take right away to protect yourself and get support.

Understanding Responsible Gambling

Responsible gambling means making choices that keep play within your personal limits — emotionally, socially and financially. It’s about setting clear boundaries before you start and checking in regularly to make sure those boundaries still work for you.

Key ideas to keep in mind:

Treat gambling as entertainment, not a way to make money.
Decide in advance how much time and money you can afford to spend.
Be honest with yourself about how gambling affects your mood, relationships and daily life.

Tools to Manage Your Play

There are practical controls that can help you stay within your limits. If you’d like to use any of these, check your account settings or contact our support team to enable them.

Deposit limits: cap the amount you can add to your account daily, weekly or monthly.
Loss limits: limit how much you can lose over a set period.
Bet/wagering limits: restrict the maximum stake you can place on individual bets or spins.
Session limits and reality checks: automatic reminders or forced breaks after a set play time.
Temporary time-outs: short cooling-off periods (days to weeks) that suspend play without permanently closing your account.
Self-exclusion: longer-term or permanent block from the site if you need a more decisive break.
Account activity tools: access to your transaction and play history so you can see exactly how much time and money you’ve spent.

If you’re unsure which tools are right for you, ask our support team to explain the options and apply them to your account.

Warning Signs to Watch For

Pay attention to changes in behaviour or routine. Early recognition helps you act quickly.

Spending more time or money than planned, or increasing deposits to chase losses.
Neglecting work, study, family or social commitments because of play.
Borrowing money, selling possessions, or using funds needed for essentials to gamble.
Feeling anxious, irritable or secretive about gambling activity.
Using gambling to escape stress, boredom, loneliness, or other problems.

Self-Exclusion and Account Controls

If you need a clear break, self-exclusion and account controls are effective tools. Choose a period that suits you — from a short timeout to a longer cooling-off or permanent exclusion.

What to expect when you self-exclude:

The account will be suspended for the chosen period and you won’t be able to place bets during that time.
Requesting to lift a self-exclusion usually involves a waiting period and a verification process; this is intentional to protect you.
You can ask customer support to apply other protections too, such as removing saved payment methods or applying stricter limits.

How to Get Help

Reaching out is a strong, positive step. You can take immediate actions and seek support from different sources.

Contact customer support to discuss limits, time-outs, or self-exclusion — ask them to apply the controls you need.
Talk to someone you trust about what you’re experiencing. Sharing your situation can reduce stress and help you find practical solutions.
If you need professional support, speak with a health professional or a specialist in gambling-related harm. They can suggest counselling, financial advice, and coping strategies.
If you are in immediate crisis or feel at risk of harming yourself or others, contact local emergency services right away.

Practical Tips for Safer Play

Small habits can make a big difference. Try one or two changes and see how they affect your experience.

Set a strict budget for gambling and leave your payment cards out of reach.
Decide ahead of time how long you’ll play and use timers or session limits to stop when planned.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
Keep gambling separate from bills and savings — don’t rely on gambling to solve financial problems.
Take regular breaks and balance gambling with other activities that promote wellbeing.
Use account tools and review your activity regularly to stay aware of time and spend.

Support for Players in Canada

Local support and regulations vary across provinces. If you are in Canada, check the services and advice available through your provincial health or problem-gambling service for guidance tailored to your area.

Additional practical steps for Canadian players:

Confirm which payment methods are available to you and consider using controlled prepaid options to limit spend.
Contact your bank or payment provider if you want help blocking gambling-related transactions.
Use provincial supports and health services for confidential advice, counselling and treatment options.

Contacting Us

If you would like help applying limits, setting up a cooling-off period, or learning about further support options, please contact our customer care team through the support channels in your account. We are here to listen and to make the tools available that help you play safely.

Your wellbeing matters. Seeking help is a positive step — we will support you in taking it.